Pre-Order Terms & Conditions

Pre-Order Production Timeline

All Wander pieces are produced in small, intentional batches. Orders are estimated to ship within 10–12 weeks. We will keep you updated throughout the production process.

Returns & Exchanges

Because each piece is made to order, all pre-order sales are final. We are unable to accept returns, exchanges, or cancellations once your order is placed. 

Order Adjustments & Defects

If there is an error on our part or your item arrives damaged or defective, please contact us within 7 days of delivery at hello@towearandtowander.com so we can make it right.

Delays & Refunds

While we do our best to meet the estimated timeline, unexpected delays can occasionally happen in small-batch production.

If we are unable to fulfill your order within the stated time frame, you will be offered a full refund.

Shipping

Orders will ship from Charleston, South Carolina. Customers will receive tracking information once their order has shipped. We are not responsible for lost or stolen packages once marked as delivered.

Contact

For any order questions, email hello@towearandtowander.com and we’ll be happy to help.